AVOID LONG WAITS! Check CRA’s Call Wait Times Before Dialing

As summer winds down and we get back into our routines, we wanted to share a quick tip that can help you save time when contacting the Canada Revenue Agency (CRA).

We know your time is valuable, and waiting on hold can be frustrating. So before calling the CRA, you can now check their estimated wait times online and will also be indicated if you should try call at a later time. This simple step can help you plan your call and avoid unnecessary delays.

Check CRA’s website to view call wait times by clicking the link below:

https://www.canada.ca/en/revenue-agency/corporate/contact-information.html#tbl-personal

The page provides real-time updates on wait times for different departments, including:

  • Personal tax enquiries

  • Business enquiries

  • Benefits enquiries

  • And more

Checking before you make a call can help you save valuable time and inform you on when the wait times are the shortest.

We recommend bookmarking the page for easy access whenever you need to reach the CRA!

TIP: If you’re having a hard time finding what you’re looking for - scroll all the way down on the website until you see the list of wait times - it should look like this:

Stephen Aubert CPA